LIA carries real-time, human-like voice conversations alongside text — not just scripted chat-widget replies. It understands intent, reasons across multi-turn conversations, and negotiates offers rather than following a fixed decision tree.
LIA handles reservations, bookings, and full end-to-end transactions from inquiry to payment confirmation, across web, mobile, WhatsApp, Instagram, and Messenger — not just FAQ deflection.
LIA connects to your existing CRM, booking, payment, calendar, database, and communication tools (including Slack and email), and its conversation flows, branding, and negotiation logic are tailored to your industry and workflows — no rip-and-replace.
LIA runs on SOC 2-compliant infrastructure with encryption in transit and at rest and role-scoped access, with fully on-prem and private-cloud deployment options available for organizations with strict data-residency requirements.
LIA is deployed today with named enterprise clients across aviation, hospitality, and financial services — not case studies from a demo environment.
24/7 multilingual passenger support across web, WhatsApp, and social, integrated with the airline's inventory, reservation, and ticketing systems.
Read the SriLankan Airlines case studyA 24/7 AI concierge deployed on one of Asia's most iconic luxury hotel websites, lifting direct bookings and ancillary revenue while preserving the hotel's brand tone.
Read the Galle Face Hotel case studyOne of the first agentic AI deployments of its kind in Sri Lanka's insurance industry, built closely with HNB Life's team around their specific workflows.
See the HNB Life testimonialUse LIA’s ROI calculator to estimate Year 1 savings, hours saved, and agents freed up for higher-value work, based on your own conversation volume and team size.
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