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How Agentic AI is Redefining the Luxury Guest Experience at Galle Face Hotel

Galle Face Hotel, one of Asia's most iconic luxury landmarks since 1864, partnered with CodeGen to deploy LIA as a 24/7 AI concierge on its website. This is how LIA lifted direct bookings and ancillary revenue, cut repetitive enquiries for reservations and front-office teams, and elevated the guest experience while preserving the hotel's heritage and brand tone.

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