AVIATION

Conversational AI that books flights, answers baggage questions and resolves disruptions at airline scale.

How Agentic AI Transformed Passenger Experience & Cut Call Centre Load

SriLankan Airlines, the national carrier and oneworld® member, faced mounting call centre volumes and needed 24/7 multilingual support across web, WhatsApp and social. This is how deploying LIA changed passenger experience, operational efficiency and digital revenue.

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