AVIATION

LIA AI Agent for Aviation

From booking to boarding, keep passengers moving.

How Agentic AI Transformed Passenger Experience & Cut Call Centre Load

SriLankan Airlines, Sri Lanka’s national carrier and a oneworld® member, needed to manage growing contact centre demand while giving passengers faster, 24/7 support. With LIA, passengers can get instant assistance with bookings, baggage, travel enquiries and disruptions helping airlines reduce service pressure while creating a smoother digital journey.

See how LIA is transforming passenger experience, operational efficiency and digital revenue at SriLankan Airlines.

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